Effective Date: 30th July 2025
Tripfest Africa ("we", "our", or "us") operates the Tripfest Africa app and website as a free service designed to help travelers connect with verified travel agents. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and the *Nigeria Data Protection Regulation (NDPR).
By using our app or website, you agree to the terms outlined in this Privacy Policy.
1. Data Controller
Tripfest Africa is the Data Controller responsible for your personal data under this Privacy Policy. If you have any questions, you can contact us at:
hello@tripfest.africa
www.tripfest.africa
2. Information We Collect
We collect the following categories of personal information:
• *Personal Identification Data*: Name, email address, phone number
• *Technical Data*: IP address, device information, OS version, app configuration, log files
• *Usage Data*: Pages visited, features used, time spent
• *Location Data* (if permission is granted by you)
We may also collect data through third-party services integrated into our platform.
3. Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
• *Consent*: When you provide clear permission for us to process your data.
• *Contractual Necessity*: To provide services you have requested.
• *Legal Obligation*: To comply with regulatory or legal requirements.
• *Legitimate Interest*: To improve our service, security, and customer support.
4. How We Use Your Information
We use your personal data to:
• Deliver and improve our services
• Communicate with you (e.g., customer support, updates)
• Analyze usage and app performance
• Prevent fraud and ensure security
• Comply with legal obligations
We will never sell your personal data.
5. Sharing Your Data
We may share your data with trusted third-party service providers for:
• Hosting and infrastructure (e.g., cloud services)
• Payment processing
• Analytics and error tracking (e.g., Google Play Services, Facebook)
• Customer support
These providers are contractually bound to handle your data securely and for specified purposes only.
6. Cookies and Tracking Technologies
We may use cookies and similar technologies via third-party services to improve your experience.
• You can manage or disable cookies in your browser settings.
• Disabling cookies may affect certain features of the Service.
7. Data Retention
We retain personal data only as long as necessary for the purposes set out in this policy or as required by law.
8. Your Rights
As a data subject, you have the right to:
• *Access* your personal data
• *Correct* inaccurate data
• *Delete* your data ("right to be forgotten")
• *Restrict or object* to processing
• *Withdraw consent* at any time
• *Lodge a complaint* with a data protection authority
To exercise these rights, email us at hello@tripfest.africa.
9. International Data Transfers
Where data is transferred outside Nigeria or the European Economic Area (EEA), we ensure appropriate safeguards are in place (e.g., standard contractual clauses or data processing agreements).
10. Security Measures
We implement appropriate technical and organizational measures to safeguard your personal data. However, no system is completely secure, and we cannot guarantee absolute protection.
11. Children’s Privacy
Our services are not directed to anyone under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child under 13 has provided us with personal data, we will take immediate steps to delete that information.
Parents or guardians who believe their child has submitted personal information should contact us for prompt action.
12. Links to External Sites
Our Service may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. We encourage you to review their privacy policies before interacting with them.
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We may notify you of significant changes through email or app notifications.
Contact Us
For questions or to exercise your rights under GDPR/NDPR:
hello@tripfest.africa
www.tripfest.africa