Welcome to Tripfest Africa
These Terms and Conditions (“Terms”) govern your access to and use of the Tripfest Africa platform (“we”, “our”, “us”), accessible via tripfest.africa and associated services including our website, mobile application, and communication tools.

By using Tripfest Africa, you agree to be bound by these Terms. If you do not agree, please do not use our platform.

1. Who We Are
Tripfest Africa is a digital marketplace that connects travelers with verified travel agents across Africa. We do not sell travel services directly but provide a platform where travelers and agents can engage, communicate, and transact securely.

2. User Roles
Travelers: Individuals or businesses seeking travel services.

Agents: Verified travel professionals offering services such as flights, hotels, tours, visa assistance, and more.

Both users must register an account to use core features of the platform.

3. Account Use & Responsibilities
Users must provide accurate, complete, and up-to-date information.

You are responsible for safeguarding your account login credentials.

You agree not to impersonate others, create fake profiles, or misuse the platform.

Tripfest Africa reserves the right to suspend or terminate accounts that violate these terms.

4. Service Listings & Bookings
Agents are responsible for the accuracy of their listed services, pricing, and availability.

Travelers are encouraged to communicate clearly, ask questions, and confirm all service details before booking.

All communication and transactions must remain on the platform to ensure safety and support.

5. Payments & Fees
Tripfest Africa facilitates secure payment processing.

Agents agree to pay a service fee/commission per successful booking (rate disclosed at onboarding).

Travelers may be charged a service or convenience fee, clearly displayed at checkout.

Disputes regarding payments must be reported within 72 hours of the transaction.

6. Cancellations & Refunds
Each agent may have individual refund and cancellation policies.

Tripfest Africa encourages fair and transparent policies that are clearly stated on the agent's profile or listing.

In the event of fraud or unresolved disputes, Tripfest Africa may intervene to mediate, but we are not liable for losses resulting from agent misconduct.

7. Code of Conduct
All users agree to:

Treat others with respect and professionalism

Not engage in abuse, harassment, fraud, or discriminatory behavior

Use the platform in lawful and constructive ways

Violation of this may result in account restriction or permanent suspension.

8. Intellectual Property
All content on the Tripfest Africa platform — including logos, visuals, copy, and system design — is the property of Tripfest Africa or its licensors. Users may not reproduce or distribute this content without prior written permission.

9. Limitation of Liability
Tripfest Africa is a marketplace, not a travel agency. We are not responsible for:

The accuracy of agent listings

Service delivery or quality

Losses due to cancellations, delays, or miscommunication

We strive to protect users through verification, reviews, and secure payments, but your use of the platform is at your own risk.

10. Changes to Terms
We may update these Terms from time to time to reflect changes in law, technology, or our business model. Continued use of the platform after changes indicates your acceptance.

11. Contact Us
For questions about these terms or issues related to your account, contact us at:
 hello@tripfest.africa

By using Tripfest Africa, you’re joining a community that values trust, professionalism, and shared journeys. Thank you for being part of our mission to make African travel easier, smarter, and more accessible.